ImprovementBoth apps
Shopify Sidekick Writes Better WhatsApp Messages
Messages drafted with Shopify Sidekick now use WhatsApp buttons by default, skip emojis unless you ask for them, and follow WhatsApp's formatting rules.
Full release notes →Product updates
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Changelog.
New features, improvements and bug fixes for WhatFlow's WhatsApp apps for Shopify: the official API app (Business API) with its Team Inbox, and the unofficial API app (Chat Automation).
- Updates
- 152
- New features
- 89
- Improvements
- 42
- Fixes & security
- 21
Covering December 18, 2024 to November 5, 2026. Last updated .
November 2026
- New FeatureOfficial API App
Store Report: Get Your Shopify Sales Summary on WhatsApp
Send a keyword to your WhatsApp Business number and get your Shopify store's sales summary back in the chat, without opening the admin.
Full release notes → - ImprovementBoth apps
Faster App Home, Install and Sign-In
WhatFlow's Home page and first-time install now load noticeably faster, and returning merchants are no longer slowed down by background sign-in checks.
Full release notes → - New FeatureOfficial API App
Team Inbox: Teammate Typing Warnings and Unread Markers
See when a teammate is drafting a reply, claim unassigned chats and jump to the first unread message.
Full release notes → - New FeatureOfficial API App
Team Inbox: Search Chat History and Navigate with Shortcuts
Find conversations by customer or message text, search inside a chat and move around the Inbox with keyboard shortcuts.
Full release notes → - ImprovementOfficial API App
Team Inbox: Personalized Canned Responses and Saved Reply Drafts
Canned responses fill in customer and agent details, while saved drafts and a character counter make longer replies easier to finish.
Full release notes → - ImprovementOfficial API App
Team Inbox: Clearer Message Status and Send Errors
Open a message status for a plain-language explanation and see practical next steps when WhatsApp rejects a message.
Full release notes → - New FeatureOfficial API App
Team Inbox: Fix Rejected Templates and Copy Approved Ones
See why a WhatsApp template was rejected, start a revised submission or copy an approved template to make a new version.
Full release notes → - New FeatureOfficial API App
Team Inbox: Photo Viewer and Multiple Media Downloads
Browse shared photos in a keyboard-accessible viewer and select several media files to download.
Full release notes → - ImprovementOfficial API App
Team Inbox: Clearer Contrast, Keyboard Focus and Mobile Feedback
The Inbox is easier to read and operate with a keyboard or phone, with clearer connection feedback and fewer interrupting dialogs.
Full release notes → - New FeatureOfficial API App
Team Inbox: Webhook Delivery Logs, Tests and Retries
Manage webhook destinations from the Inbox, choose event types and inspect delivery attempts when an integration needs attention.
Full release notes → - New FeatureOfficial API App
Team Inbox: Needs-Reply Triage, Reply Window Countdown and Undo Send
The WhatsApp Team Inbox now shows which chats need a reply, counts down each 24-hour customer service window, and lets agents undo a send.
Full release notes → - New FeatureOfficial API App
Team Inbox: Signed Outbound Webhooks
Send Team Inbox events, such as new WhatsApp messages, to your own tools and automations using signed webhooks.
Full release notes → - Bug FixOfficial API App
Team Inbox: Voice Playback, Seeking and Retry Fixed
Voice messages show accurate playback progress, support seeking and offer retry or download when a recording cannot play.
Full release notes → - ImprovementOfficial API App
Automatic Disconnect for Removed WhatsApp Numbers
If Meta reports that your connected WhatsApp number no longer exists, WhatFlow disconnects it automatically and shows you how to reconnect.
Full release notes → - Bug FixBoth apps
Fix: Pages Waiting on Session Renewal for Returning Merchants
Fixed an issue where returning merchants sometimes saw slow page loads while their Shopify session was renewed in the background.
Full release notes → - ImprovementOfficial API App
Review Requests: Hourly Delays and Fulfillment Fallback
WhatsApp review requests can now wait a set number of hours, and can fall back to the fulfillment date when a delivery date isn't available.
Full release notes →
October 2026
- Bug FixOfficial API App
Team Inbox: More Reliable WhatsApp Business History Import
Importing conversation history from the WhatsApp Business app handles message dates more reliably.
Full release notes → - New FeatureBoth apps
WhatsApp Activity in Shopify Analytics
WhatsApp messages sent and failed now appear in Shopify Analytics, and WhatFlow's Home shows your WhatsApp numbers in Shopify's metrics bar.
Full release notes → - ImprovementOfficial API App
Templates Carry Over When You Switch WhatsApp Accounts
When your store connects a different WhatsApp Business account, WhatFlow now moves your message templates over so your automations keep working.
Full release notes → - SecurityBoth apps
Security Hardening Across WhatFlow
A round of security improvements adds stronger checks on incoming WhatsApp events, tighter protection for merchant admin pages, and verification at signup.
Full release notes → - New FeatureBoth apps
Use WhatFlow from Shopify Sidekick
Ask Shopify Sidekick to create and edit WhatsApp templates, change WhatFlow settings and get support, right in your Shopify admin.
Full release notes → - Bug FixOfficial API App
Fix: WhatsApp Signup Saving and Meta Payment Reminders
WhatsApp signup now saves your connection reliably and lets you restart a setup that failed. Meta payment method reminders are clearer.
Full release notes → - New FeatureBoth apps
Helpful Emails for Install, Trial and Billing
WhatFlow now emails store owners at important moments, such as after install, before a trial ends and when billing changes.
Full release notes → - New FeatureOfficial API App
AI Connections: Connect AI Assistants to WhatsApp with MCP
Connect MCP-compatible AI assistants, including ChatGPT, to your store's WhatsApp to read conversations and send messages. Connect with a short code.
Full release notes → - New FeatureOfficial API App
Faster WhatsApp Setup with Embedded Signup and Messaging Accounts
Connecting WhatsApp now uses Meta's latest Embedded Signup flow and supports Messaging accounts, including numbers already used in the WhatsApp Business app.
Full release notes → - New FeatureOfficial API App
New Shopify Flow Triggers: Catalog Orders, List Replies and Products
Start Shopify Flow workflows when a customer orders from your WhatsApp catalog, picks an option from a list message, or shares a catalog product.
Full release notes → - New FeatureOfficial API App
Team Inbox: Review AI-Drafted Replies Before Sending
Connected AI assistants can prepare WhatsApp replies for your team to review, edit, send or discard in the Inbox.
Full release notes → - New FeatureOfficial API App
Team Inbox: AI Tools for Labels, Notes and Broadcast Drafts
Connected AI tools can help organize conversations, find products and prepare broadcast drafts with the permissions you grant.
Full release notes → - New FeatureOfficial API App
Simpler Message Editor, Ready-Made Auto-Replies and Easier Connections
The message editor now offers starting points for every message type, auto-replies come with ready-made answers and a live preview, and connecting is simpler.
Full release notes → - ImprovementBoth apps
Admin Pages Open With Data Loaded
WhatFlow admin pages now open with their data already loaded and no layout shift, in line with Shopify's Built for Shopify design requirements.
Full release notes → - ImprovementOfficial API App
More Reliable WhatsApp Broadcast Pacing
Large WhatsApp broadcasts now go out at a steady pace. Each message gets its own send slot, and stalled campaigns are completed or closed automatically.
Full release notes → - Bug FixOfficial API App
Fix: Shipping Journey Stages and Dashboard Summary
Shipping Journey now places each message in the right stage, turns stages on and off consistently, and its dashboard summary matches each stage's setup.
Full release notes → - Bug FixOfficial API App
Team Inbox: First-Time Agent Password Setup Fixed
New agents now see clear password setup instructions and enter the Inbox automatically after replacing their initial password.
Full release notes → - ImprovementBoth apps
Refreshed Shopify-Native Design and Contextual Help
Both WhatFlow apps now use Shopify's latest Polaris design system, with built-in help tooltips that explain settings where you use them.
Full release notes → - New FeatureOfficial API App
WhatsApp Review Requests After Order, Payment, Fulfillment or Delivery
Ask customers for a product review on WhatsApp at the right moment: after the order, after payment, at fulfillment, or once delivery is confirmed.
Full release notes → - ImprovementBoth apps
Faster Handling of Incoming WhatsApp Messages
Incoming WhatsApp messages and delivery updates are now processed as they arrive, so auto-replies, tags and Inbox updates happen sooner.
Full release notes → - Bug FixBoth apps
Fix: Messages Use Updated Totals After Order Edits
When you edit an order in Shopify, automatic and manual WhatsApp messages now show the updated total. Cancellation messages show the quantities ordered.
Full release notes → - ImprovementBoth apps
Reliable Bulk WhatsApp Sends from the Shopify Admin
Select multiple orders or checkouts in the Shopify admin and send WhatsApp messages to all of them in one go, without accidental duplicates.
Full release notes → - New FeatureOfficial API App
Marketing Messages API and Shopify Flow Order Reply Trigger
Marketing templates now go through Meta's Marketing Messages API, and a new Shopify Flow trigger runs when a customer replies to an order message.
Full release notes → - New FeatureOfficial API App
Shared Blocklist with Automatic STOP and START Handling
Manage one WhatsApp blocklist across automations and the Team Inbox. Customers who reply STOP are opted out, and START opts them back in.
Full release notes → - New FeatureOfficial API App
Team Inbox: Shopify Contact Sync and Customer Privacy Requests
Import customer contact details from Shopify, follow sync progress and refresh existing contacts without creating duplicate phone records.
Full release notes → - New FeatureOfficial API App
Sell in WhatsApp: Catalog Sync, Product Messages and Checkout Links
Sync your Shopify catalog to WhatsApp, send products from the Team Inbox, and reply to WhatsApp carts automatically with a Shopify checkout link.
Full release notes → - New FeatureOfficial API App
Shopify Flow: Incoming WhatsApp Media Trigger and Safer Actions
Start a Shopify Flow workflow when a customer sends a photo, video or file on WhatsApp. Flow actions now show clear errors and retry safely.
Full release notes → - ImprovementBoth apps
Trial Extensions and Billing-Period Usage
The billing page now shows and applies trial extensions, and analytics report message usage for your current billing period.
Full release notes → - New FeatureOfficial API App
Order Confirmation Follow-Ups
If a customer hasn't confirmed their order on WhatsApp, WhatFlow can send a follow-up reminder automatically.
Full release notes → - Bug FixOfficial API App
Fix: Back-in-Stock Alerts After Restock and Variant Changes
Customers can sign up again for back-in-stock WhatsApp alerts after a restock, and alerts track variant changes reliably.
Full release notes →
September 2026
- ImprovementOfficial API App
Team Inbox: More Workflow Trigger Controls
Choose how your tools trigger an Inbox workflow and manage its access from the workflow settings.
Full release notes → - ImprovementOfficial API App
Clearer Shopify Order Tags
Order tags are now standardized and kept under Shopify's 40-character limit. Orders are tagged when a customer must opt in before they can receive messages.
Full release notes → - ImprovementOfficial API App
Team Inbox: Faster Loading and Smoother Long Chats
The Team Inbox loads faster, scrolls smoothly through long conversations, and catches up automatically after a dropped connection.
Full release notes → - ImprovementOfficial API App
Reinstalling Restores Your WhatsApp Setup
If you uninstall and reinstall WhatFlow, your WhatsApp connection and settings are restored instead of starting from scratch.
Full release notes → - New FeatureOfficial API App
Send WhatsApp Messages from Orders and Abandoned Checkouts
Send a WhatsApp message straight from a Shopify order or abandoned checkout, with a template preview, or message many abandoned checkouts in bulk.
Full release notes → - New FeatureOfficial API App
Team Inbox: Owner Controls, Agent Accounts and Chat Ownership
Create separate agent accounts, claim conversations and manage assignments from the store owner account.
Full release notes → - New FeatureOfficial API App
Team Inbox: Private Notes with Message References
Leave internal notes in a conversation, quote the message they refer to and keep note drafts separate from customer replies.
Full release notes → - New FeatureOfficial API App
Team Inbox: Build and Test API-Triggered Workflows
Build Inbox workflows with messages, decisions and waits, then trigger them from your own systems.
Full release notes → - New FeatureOfficial API App
Team Inbox: Assignments, Private Notes and Canned Responses
Work as a team in the WhatsApp Inbox: assign conversations, leave private notes, reuse canned responses, react to messages and store custom customer details.
Full release notes → - New FeatureOfficial API App
Cash on Delivery Controls and Payment-Method Filters
Choose when cash on delivery is offered at checkout, link it to shipping rates, and run order automations only for the payment methods you choose.
Full release notes → - New FeatureOfficial API App
Team Inbox: WhatsApp Conversation Starters and Commands
Manage the suggested questions and customer-facing slash commands shown for your WhatsApp number from the Inbox.
Full release notes → - New FeatureOfficial API App
Team Inbox: React to Messages with Emoji
Add, change or remove a WhatsApp reaction on a message and see customer reactions alongside the original message.
Full release notes → - New FeatureOfficial API App
Team Inbox: Color Labels and Conversation Filters
Organize conversations with shared color labels and combine label filters with search and conversation tabs.
Full release notes → - New FeatureOfficial API App
Team Inbox: Shared Canned Responses with Slash Shortcuts
Save common answers in a shared response library and insert them into a draft with a slash shortcut.
Full release notes → - New FeatureOfficial API App
Team Inbox: Custom Fields for Contacts and Conversations
Save structured customer details as text, numbers, dates, checkboxes or dropdown choices inside the Inbox.
Full release notes → - New FeatureOfficial API App
Team Inbox: Spreadsheet Audiences and Scheduled Broadcasts
Build a broadcast audience from a CSV, Excel file or existing conversations, personalize template fields and schedule the send.
Full release notes → - New FeatureOfficial API App
Team Inbox: Broadcast Reports, Pause and Retry
Track broadcast delivery for each recipient, export results and manage sends without rebuilding the broadcast.
Full release notes → - New FeatureOfficial API App
WhatsApp Broadcasts with Live Template Sync
Send WhatsApp broadcasts from the Team Inbox. Templates sync live from Meta, so variables always match and broadcasts don't fail on mismatched parameters.
Full release notes → - ImprovementOfficial API App
Faster Media Delivery and STOP Opt-Out Buttons
Images and files in WhatsApp messages are now served from Shopify's CDN, and templates can include STOP opt-out buttons.
Full release notes → - New FeatureOfficial API App
Manage WhatsApp Flows Forms
Create and manage WhatsApp Flows, the interactive forms customers fill in inside WhatsApp, and collect their submissions securely.
Full release notes → - Bug FixOfficial API App
Team Inbox: Better Stickers and Voice Recordings
Stickers display more reliably, and voice recording and media validation better match supported WhatsApp formats.
Full release notes → - New FeatureOfficial API App
Introducing the WhatsApp Team Inbox
A real-time shared WhatsApp inbox for Shopify stores, with templates, media, voice notes, quick replies, a mobile layout and no per-seat fees.
Full release notes → - ImprovementOfficial API App
WhatFlow Business API Rebuilt for Speed and Reliability
WhatFlow Business API was rebuilt on a faster global platform, with complete handling of Shopify events, subscription syncing and privacy requests.
Full release notes → - New FeatureOfficial API App
Order Notes When a WhatsApp Message Can't Be Delivered
When Meta reports that a WhatsApp message couldn't be delivered, WhatFlow adds a note to the Shopify order or draft order so your team can follow up.
Full release notes →
August 2026
- ImprovementBoth apps
Set a WhatsApp Number for Store Notifications
Add the WhatsApp number your team uses, and WhatFlow sends store notifications there instead of the general shop phone number.
Full release notes → - ImprovementOfficial API App
Connect an Existing WhatsApp Business Account Manually
Stores that already manage their own WhatsApp Business account can now connect it manually, instead of using Embedded Signup.
Full release notes → - New FeatureOfficial API App
WhatsApp Analytics: Messages, Conversations, Costs and Recovered Revenue
A new analytics dashboard shows WhatsApp messages, conversations, Meta pricing, template performance and revenue recovered from abandoned carts.
Full release notes → - Bug FixOfficial API App
Fix: No Cart Reminders After the Customer Has Ordered
Abandoned checkout follow-ups now stop automatically when the customer completes an order, so nobody gets a reminder for a cart they already bought.
Full release notes → - New FeatureOfficial API App
Chat Button: Order via WhatsApp and Custom Icons
The storefront WhatsApp button can now let shoppers order through WhatsApp, and you can upload your own button icon.
Full release notes → - New FeatureOfficial API App
Support for Meta's Marketing Messages API
Marketing templates can be sent through Meta's Marketing Messages API, and fall back to the standard Cloud API automatically when needed.
Full release notes → - New FeatureOfficial API App
WhatsApp Blocks and Bulk Actions in the Shopify Admin
Send WhatsApp confirmations, notifications, fulfillment updates and draft order reminders in bulk from Shopify admin lists, with French translations.
Full release notes → - New FeatureOfficial API App
Judge.me Review Requests on WhatsApp with Shopify Flow
A ready-made Shopify Flow template sends Judge.me review requests on WhatsApp, so you can collect reviews without building the workflow yourself.
Full release notes → - ImprovementOfficial API App
Smarter WhatsApp Template Editor
The template editor checks templates against Meta's rules before you submit, supports coupon code buttons, and locks templates while Meta reviews them.
Full release notes → - New FeatureBoth apps
WhatsApp Welcome Message When You Install
Store owners now get a WhatsApp welcome message with setup help after installing WhatFlow, and a follow-up if they uninstall.
Full release notes → - New FeatureOfficial API App
WhatsApp Broadcasts to Selected Customers and Segments
Send a WhatsApp broadcast to customers you select in Shopify, or to a whole customer segment, and track or cancel it from a broadcast queue.
Full release notes →
July 2026
- ImprovementOfficial API App
WhatsApp Number Health on the Connections Page
The Connections page now shows your WhatsApp number's health and any messaging limits Meta has applied.
Full release notes → - New FeatureOfficial API App
Shopify Flow: WhatsApp Triggers, Media and Button Actions
Start Shopify Flow workflows when customers tap a WhatsApp button or send a message, and send text, buttons, links, images, documents, video or voice notes from Flow.
Full release notes → - New FeatureOfficial API App
Shipping Journey: Fulfillment and Tracking Updates on WhatsApp
Keep customers updated on WhatsApp as their order ships, with tracking messages for each shipment status.
Full release notes →
June 2026
- New FeatureOfficial API App
Send WhatsApp Messages from Order, Draft and Checkout Pages
New Shopify admin blocks and actions let you send WhatsApp confirmations, notifications and recovery messages from orders, draft orders and checkouts.
Full release notes → - New FeatureOfficial API App
Abandoned Checkout and Draft Order Recovery on WhatsApp
Recover abandoned checkouts and unpaid draft orders with scheduled WhatsApp reminders that check the cart is still open before sending.
Full release notes → - New FeatureOfficial API App
Shopify Flow: Send WhatsApp Templates
Send approved WhatsApp templates from any Shopify Flow workflow, with variables filled from your store data and a preview before you save.
Full release notes → - New FeatureOfficial API App
Order Paid Messages and Clearer Delivery Tags
Send a WhatsApp message when an order is paid, filter order messages by fulfillment status, and tag orders whose customer isn't on WhatsApp.
Full release notes → - New FeatureOfficial API App
Usage Analytics Dashboard
See how many WhatsApp messages WhatFlow sent for you over any date range, broken down by automation.
Full release notes → - New FeatureOfficial API App
Interactive WhatsApp Buttons and a Feature Request Board
Messages can now include interactive WhatsApp buttons, and you can suggest and vote on features from inside the app.
Full release notes →
May 2026
- New FeatureOfficial API App
Connect WhatsApp with Embedded Signup
Connect your WhatsApp Business account with Meta's Embedded Signup, register your phone number, and manage its display name from WhatFlow.
Full release notes → - New FeatureOfficial API App
Back-in-Stock Alerts on WhatsApp
Shoppers can sign up on a sold-out product page to get a WhatsApp message when it's back in stock.
Full release notes →
March 2026
- New FeatureOfficial API App
WhatFlow Business API: Core WhatsApp Automations
The first WhatFlow Business API features: connect WhatsApp through Meta, design templates in a visual editor, message customers about orders and auto-reply to them.
Full release notes →
About this changelog
Which WhatFlow apps does this changelog cover?
It covers WhatFlow Business API, the official Meta WhatsApp Cloud API app for Shopify that includes the WhatsApp Team Inbox, and WhatFlow Chat Automation, our unofficial API app, which links a store's regular WhatsApp account. Updates that apply to both are labeled "Both apps".
How far back does this changelog go?
WhatFlow Chat Automation, our unofficial API app, launched on the Shopify App Store in October 2024. Its preserved release history starts in December 2024, and WhatFlow Business API, our official API app, is covered from its first features in March 2026.
Do I need to do anything to get these updates?
No. WhatFlow updates automatically for every store. If a new feature needs an extra Shopify permission, the app asks you to approve it the next time you open it.
How can I follow new WhatFlow releases?
Check this page, or subscribe to the changelog RSS feed at whatflow.io/changelog/rss.xml to see new releases in your feed reader.
What is the difference between the official and unofficial API apps?
WhatFlow Business API, the official API app, connects through Meta's official WhatsApp Cloud API and adds Shopify Flow triggers, catalog sharing and a team inbox. WhatFlow Chat Automation, the unofficial API app, links a regular WhatsApp account as a linked device, for stores that want to start without a Meta Business account.