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WhatsApp for Shopify

Your store, now chatting on WhatsApp.

WhatFlow sends the messages your Shopify store should be sending: cart reminders, COD confirmations and shipping updates. Every reply lands in one team inbox.

Install on ShopifyWatch it work
  • Built for Shopify
  • Meta Tech Partner
  • 5.0 on Shopify
  • Free plan
  • Checkout recoveredLinen Shirt + Tote · $84
  • COD confirmedOrder #1027 · tagged in Shopify
  • Out for deliveryTracking sent on WhatsApp

One order, start to finish

01of 4

A shopper leaves at checkout.

Abandoned checkout. WhatFlow notices the abandoned Shopify checkout and sends a friendly nudge with a link straight back to their saved cart.

How it works
Shopify admin
Abandoned checkoutReminder sent
Maya Chen · 2 items · $84.00

An automation for every moment.

Every message tags the order in Shopify, so your team always knows where it stands.

Confirm before you ship.

Order confirmation. Customers confirm or cancel with one tap. Each button replies and tags the order its own way.

⚠ Confirmation Pending

Nudge the quiet ones.

Follow-ups. Remind customers who haven't responded, each reminder with its own tags and auto-reply.

Up to 3 reminders in 72h

Bring carts back.

Abandoned checkout. Up to three timed reminders. Each one checks the checkout is still unpaid, and they stop once the customer orders.

utm_source=whatsapp

Close the quotes.

Draft orders. Send the invoice link for draft orders on WhatsApp, with reminders until the customer pays.

Stops once paid

Every step of delivery.

Shipping Journey. Label printed, picked up, in transit, out for delivery, delivered. A message for each event you choose.

11 fulfillment events

Paid? Say thanks.

Payment. Thank customers the moment payment lands, filtered by payment method and status.

💳 Payment Received

Sold out isn't goodbye.

Back in stock. A product-page button collects requests. The alert goes out on WhatsApp as soon as the variant is restocked.

Notify me when back in stock

Ask at the right time.

Review requests. Send after delivery, only during the day, skipping orders with tags you choose.

Works with Judge.me

Your team, in the loop.

Team alerts. Ping team numbers on WhatsApp for new orders, so nobody refreshes the admin all day.

Admin Notified

Answers itself. Even at 3 a.m.

Auto-replies. Match keywords, exact phrases or patterns, then reply with any of 16 message types, from menus to your product catalog.

When the messagecontainswhere's my order
Reply withText with buttons
  • Text
  • Image
  • Video
  • Voice note
  • Document
  • Sticker
  • Location
  • Contact card
  • Emoji reaction
  • Text with buttons
  • Menu list
  • Catalog product
  • Product list
  • CTA link
  • WhatsApp Flow
  • Call permission

Every chat. Every order. One screen.

No seat feesShopify orders beside every chatReply-window countdownAssign to teammates

See what WhatsApp earns you.

Analytics. Recovered revenue and orders, delivery and read rates, button clicks, and Meta conversation costs, broken down by automation.

Describe it. Watch it build.

Shopify Flow + Sidekick. 9 WhatsApp triggers (button clicks, replies, media, catalog orders, opt-outs) and 8 send actions, native in Shopify Flow. Ask Sidekick to draft it, or drag the steps yourself.

Sidekick
  1. TriggerOrder createdShopify
  2. ConditionPayment is Cash on DeliveryIf true
  3. ActionSend WhatsApp TemplateWhatFlow · COD confirmation
  4. ActionAdd order tags⚠ Confirmation Pending

Lives where you already work.

Send from anywhere in your admin.

Admin actions. Confirm, notify or recover from any order, draft order or abandoned checkout, one at a time or in bulk. Broadcast to customers you select or a whole Shopify segment.

Buttons that match your theme.

Storefront. A floating chat button with a greeting bubble, and an “Order via WhatsApp” button on product pages: pill, rounded or square, with pulse and hover lift.

Theme-matched buttons are free forever.

Real numbers. Fewer fake orders.

WhatsApp verification. Customers verify their WhatsApp number with a 6-digit code on the thank-you page, and the order is tagged “✓ WhatsApp Verified”.

The checkout version of the block needs Shopify Plus.

Decide who gets cash on delivery.

Cash on delivery. Hide COD at checkout by cart total, customer tags, products, collections, country, city or postal code, and charge a COD fee through shipping rates.

Your numbers, by text.

Store Report. Text “report week” from an authorized number and get sales, top products, returns, traffic and WhatsApp recovery back on WhatsApp, powered by ShopifyQL.

46 templates. No blank pages.

Templates. Start from a ready-made library, then personalize with about 50 order variables, product images from the order, and quick-reply, link, call or copy-code buttons.

Bring the AI you already use.

MCP connector. Connect Claude, ChatGPT, n8n or Make to WhatFlow. Your assistant can read inbox chats, label and assign them, search your catalog and draft replies. In draft mode, a person presses Send.

Set up MCP

Small things. Big difference.

Keep the WhatsApp Business app.

Coexistence. Connect with Meta in a few clicks and keep using the app on your phone. History and contacts can come with you.

STOP means stop.

Opt-out, handled. Built-in and custom opt-out keywords, opt-in replies, and a blocklist that automations respect.

WhatsApp in your Shopify reports.

Shopify analytics. Sent, delivered, read, clicked, failed and unsubscribed events flow into Shopify's own marketing analytics.

Speaks your customers' language.

13 languages. Storefront, checkout and admin extensions are all translated.

One number, many stores.

Multi-store. Share a connected WhatsApp number with another store using a connection code.

You shape the roadmap.

Feature Board. Request features, comment, and watch them move up the public roadmap.

Every plan gets every feature.

5.0★Business API rating on the Shopify App Store
$0Inbox seat fees. Add your whole team.
OfficialMeta WhatsApp Cloud API
FreePlan to start. Meta message rates are separate.

Questions, answered.

Which app should I start with?

For a small startup store seeking a linked-device setup, consider WhatFlow Chat Automation. Choose WhatFlow Business API for the official Meta Cloud API, Shopify Flow integration and an enterprise-ready team inbox.

How are WhatFlow's apps rated on the Shopify App Store?

As of November 5, 2026, WhatFlow WhatsApp Business API is rated 5.0 out of 5 (55 ratings) and WhatFlow Chat Automation is rated 4.0 out of 5 (329 ratings). They are separate listings, so each rating applies only to its own app.

Do I need a Meta WhatsApp Business Account?

WhatFlow Business API requires a Meta WhatsApp Business Account and connects through Meta's official Cloud API. Delivery remains subject to WhatsApp messaging rules and recipient availability. WhatFlow Chat Automation uses a linked-device connection instead.

Does WhatFlow work with AI?

WhatFlow has no built-in AI bot. Instead it connects to the AI you already use: Shopify Sidekick can draft WhatFlow workflows in Shopify Flow, and the WhatFlow MCP connector lets Claude, ChatGPT or Cursor read inbox chats, draft replies for a person to approve, send approved templates and look up Shopify orders. WhatFlow Business API also provides an enterprise-ready team inbox with no seat fees, tight Shopify integration and all features available across messaging plans.

Are features restricted to paid plans?

No. All plans include the full feature set, without inbox seat fees. Plans differ in messaging allowances and rates. Theme-matched WhatsApp buttons are free forever; applicable Meta messaging charges are separate.

Does WhatFlow integrate with Shopify Flow?

Yes. WhatFlow Business API provides native Shopify Flow triggers and actions. Build WhatsApp workflows using the events, actions and data supported by Shopify Flow and your installed app connectors; messages remain subject to WhatsApp messaging rules.

Start theconversation.

Install in minutes. Free plan, no seat fees, every feature on every plan.

Install WhatFlow on ShopifySee pricing