New FeatureOfficial API App
Team Inbox: Custom Fields for Contacts and Conversations
Save structured customer details as text, numbers, dates, checkboxes or dropdown choices inside the Inbox.
Applies to: WhatFlow Business API, the official Meta Cloud API app
What's new
- Admins define optional custom fields for contacts or individual conversations.
- Contact fields follow the same phone number across your store numbers; conversation fields stay with one chat.
- Teammates can update values in the contact drawer.
- Keep unsaved edits when a request fails and receive a notice when another teammate changes saved values.
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