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New FeatureOfficial API App

Introducing the WhatsApp Team Inbox

A real-time shared WhatsApp inbox for Shopify stores, with templates, media, voice notes, quick replies, a mobile layout and no per-seat fees.

Applies to: WhatFlow Business API, the official Meta Cloud API app

What's new

  • Real-time conversations with live delivery and read status.
  • Send approved templates, images, documents, stickers and voice notes.
  • A countdown shows how long you have left in each 24-hour customer service window.
  • One-click sign-in from your Shopify admin.
  • Works with the WhatsApp Business app (coexistence): messages you send from your phone appear in the Inbox, including edits and deletions.
  • Mobile layout, dark mode, browser notifications and unread counts.

Why it matters

Your whole team can answer WhatsApp customers from one place, with each customer's Shopify context alongside.

Related updates

See all updates →