ImprovementOfficial API App
Team Inbox: Personalized Canned Responses and Saved Reply Drafts
Canned responses fill in customer and agent details, while saved drafts and a character counter make longer replies easier to finish.
Applies to: WhatFlow Business API, the official Meta Cloud API app
What's new
- Fill in customer name, full name, phone, agent and store placeholders in canned responses.
- Select remaining placeholders so you can replace them before sending.
- Show a character counter near the WhatsApp text-message limit.
- Indicate when a reply draft is saved on your current device.
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