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New FeatureOfficial API App

Team Inbox: Assignments, Private Notes and Canned Responses

Work as a team in the WhatsApp Inbox: assign conversations, leave private notes, reuse canned responses, react to messages and store custom customer details.

Applies to: WhatFlow Business API, the official Meta Cloud API app

What's new

  • Assign conversations to team members.
  • Private notes that only your team can see.
  • Canned responses and quick replies for common questions.
  • Message reactions, labels and custom attributes on contacts.
  • Inbox workflows that can be started from your own systems.
  • Shared Inbox links ask for confirmation before opening.

Why it matters

Several people can handle WhatsApp support without stepping on each other.

Related updates

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