WhatFlow Changelog: WhatsApp for Shopify Product Updates

Shopify Sidekick Writes Better WhatsApp Messages

Thu, 05 Nov 2026 12:00:00 GMT

Messages drafted with Shopify Sidekick now use WhatsApp buttons by default, skip emojis unless you ask for them, and follow WhatsApp's formatting rules.

Sidekick suggests quick-reply and link buttons by default, so customers can respond with a single tap.
No emojis unless you ask for them, for a cleaner, more professional tone.
Bold, italics and line breaks are applied only where WhatsApp supports them, so drafts look the same on your customer's phone.
Sidekick tools respond faster and stay within Shopify's limits, so requests no longer time out.

Store Report: Get Your Shopify Sales Summary on WhatsApp

Wed, 04 Nov 2026 12:00:00 GMT

Send a keyword to your WhatsApp Business number and get your Shopify store's sales summary back in the chat, without opening the admin.

Choose a keyword ("report" by default) and the phone numbers allowed to use it.
When an authorized number sends the keyword, WhatFlow replies with a summary built from Shopify's own analytics.
Messages from other numbers get your normal auto-replies, so the report stays private.
Useful for owners and managers who want a quick daily check from their phone.

Faster App Home, Install and Sign-In

Wed, 04 Nov 2026 12:00:00 GMT

WhatFlow's Home page and first-time install now load noticeably faster, and returning merchants are no longer slowed down by background sign-in checks.

Home shows its layout right away, then fills in each section as its data arrives.
Install shows your first page as soon as your shop profile is saved, and loads shop details and your logo at the same time.
Background tasks such as renewing your Shopify session now run after the page has loaded.
The support chat widget waits until the page has finished loading.
Placeholders now match the size of the content they hold, so the page doesn't jump around while it loads.

Team Inbox: Teammate Typing Warnings and Unread Markers

Tue, 03 Nov 2026 12:00:00 GMT

See when a teammate is drafting a reply, claim unassigned chats and jump to the first unread message.

Show a teammate typing warning to reduce overlapping replies.
Claim and reply to an unassigned conversation from the chat.
Use an unread divider to jump to the first unread message.
Show unsent reply drafts in conversation rows.

Team Inbox: Search Chat History and Navigate with Shortcuts

Tue, 03 Nov 2026 12:00:00 GMT

Find conversations by customer or message text, search inside a chat and move around the Inbox with keyboard shortcuts.

Open global search to find chats by name, number or message text as well as app pages.
Search inside a conversation, load older history to locate matches and highlight results.
Move between chats with keyboard shortcuts and open the shortcut reference.
Remember conversation filters and scroll position for the current browser tab.

Team Inbox: Personalized Canned Responses and Saved Reply Drafts

Tue, 03 Nov 2026 12:00:00 GMT

Canned responses fill in customer and agent details, while saved drafts and a character counter make longer replies easier to finish.

Fill in customer name, full name, phone, agent and store placeholders in canned responses.
Select remaining placeholders so you can replace them before sending.
Show a character counter near the WhatsApp text-message limit.
Indicate when a reply draft is saved on your current device.

Team Inbox: Clearer Message Status and Send Errors

Tue, 03 Nov 2026 12:00:00 GMT

Open a message status for a plain-language explanation and see practical next steps when WhatsApp rejects a message.

Open delivery ticks to see the message status in words.
Show readable explanations for common WhatsApp send errors.
Offer a retry action for eligible failed messages.

Team Inbox: Fix Rejected Templates and Copy Approved Ones

Tue, 03 Nov 2026 12:00:00 GMT

See why a WhatsApp template was rejected, start a revised submission or copy an approved template to make a new version.

Show the rejection reason on a template card.
Use Fix and resubmit to open an editable version of a rejected template.
Use Copy and edit to start from an approved template.
Review broadcast reach, estimated send duration and template category before launching.

Team Inbox: Photo Viewer and Multiple Media Downloads

Tue, 03 Nov 2026 12:00:00 GMT

Browse shared photos in a keyboard-accessible viewer and select several media files to download.

Open photos in a viewer with previous and next controls and an image counter.
Download a photo or close the viewer with Escape.
Use Select mode to download several shared files.
Reach media gallery tiles with the keyboard.

Team Inbox: Clearer Contrast, Keyboard Focus and Mobile Feedback

Tue, 03 Nov 2026 12:00:00 GMT

The Inbox is easier to read and operate with a keyboard or phone, with clearer connection feedback and fewer interrupting dialogs.

Improve text contrast, field labels and names for icon buttons and switches.
Respect reduced-motion preferences and show keyboard focus more consistently.
Use brief notifications for successful actions, with Undo for eligible response or label deletions.
Show clearer offline and reconnect messages, unread navigation badges and mobile swipe actions.

Team Inbox: Webhook Delivery Logs, Tests and Retries

Tue, 03 Nov 2026 12:00:00 GMT

Manage webhook destinations from the Inbox, choose event types and inspect delivery attempts when an integration needs attention.

Add destinations and choose which Inbox events each receives.
Send a test event and inspect recent delivery status, errors and attempts.
Retry failed deliveries from the log and pause or resume a destination.
Rotate the signing secret with a transition period for updating your receiver.

Team Inbox: Needs-Reply Triage, Reply Window Countdown and Undo Send

Tue, 03 Nov 2026 12:00:00 GMT

The WhatsApp Team Inbox now shows which chats need a reply, counts down each 24-hour customer service window, and lets agents undo a send.

A "Needs reply" view shows conversations that are waiting on your team.
Each conversation shows a live countdown of WhatsApp's 24-hour customer service window, and you get an alert before it closes.
Mark a conversation as done, undo a message you just sent, and search across chats.
See the customer's Shopify orders next to the conversation, and act on several chats at once with bulk actions.
Fixed voice note playback so long recordings play reliably.

Team Inbox: Signed Outbound Webhooks

Tue, 03 Nov 2026 12:00:00 GMT

Send Team Inbox events, such as new WhatsApp messages, to your own tools and automations using signed webhooks.

Add your own webhook address to receive Inbox activity as it happens.
Every delivery is signed, so your system can confirm it came from WhatFlow.
Events are grouped into small batches for efficient delivery.

Team Inbox: Voice Playback, Seeking and Retry Fixed

Mon, 02 Nov 2026 12:00:00 GMT

Voice messages show accurate playback progress, support seeking and offer retry or download when a recording cannot play.

Keep play, pause and progress indicators in sync with actual playback.
Seek within supported voice messages and change playback speed.
Reset the player when switching recordings and handle interrupted playback.
Retry or download a recording after playback fails, with more reliable loading of long audio.

Automatic Disconnect for Removed WhatsApp Numbers

Mon, 02 Nov 2026 12:00:00 GMT

If Meta reports that your connected WhatsApp number no longer exists, WhatFlow disconnects it automatically and shows you how to reconnect.

Automations no longer try to send from a number Meta has removed.
A Disconnect button is now on the WhatsApp number card, so you can switch numbers yourself.
Connection status on the Connections page always shows your number's current state.

Fix: Pages Waiting on Session Renewal for Returning Merchants

Mon, 02 Nov 2026 12:00:00 GMT

Fixed an issue where returning merchants sometimes saw slow page loads while their Shopify session was renewed in the background.

Expired sessions are now renewed after the page has loaded, not before.
Stores that come back to the app after a while see their pages straight away.
Back-in-stock sign-ups keep working while a store's session is being renewed.

Review Requests: Hourly Delays and Fulfillment Fallback

Sun, 01 Nov 2026 12:00:00 GMT

WhatsApp review requests can now wait a set number of hours, and can fall back to the fulfillment date when a delivery date isn't available.

Set review request delays in hours as well as days.
Optional fallback: if a carrier never confirms delivery, the request is timed from fulfillment instead.
Auto-reply buttons can now be added and removed the same way as in the template editor.

Team Inbox: More Reliable WhatsApp Business History Import

Sat, 31 Oct 2026 12:00:00 GMT

Importing conversation history from the WhatsApp Business app handles message dates more reliably.

Fix date handling when saving imported chat history.
Keep recent conversations from the phone app available in the Team Inbox when using coexistence.

WhatsApp Activity in Shopify Analytics

Sat, 31 Oct 2026 12:00:00 GMT

WhatsApp messages sent and failed now appear in Shopify Analytics, and WhatFlow's Home shows your WhatsApp numbers in Shopify's metrics bar.

WhatsApp message activity is reported to Shopify Analytics, so you can see it next to your other store metrics.
Home shows your WhatsApp numbers in Shopify's native metrics bar and cards.
Broadcast links are tagged with UTM parameters automatically, so you can track WhatsApp traffic and sales.
Cart recovery reports now count recoveries started from admin action links.

Templates Carry Over When You Switch WhatsApp Accounts

Sat, 31 Oct 2026 12:00:00 GMT

When your store connects a different WhatsApp Business account, WhatFlow now moves your message templates over so your automations keep working.

Your templates move to the new account automatically when you switch.
Fixed button labels and emoji in review template drafts.
Earlier review replies still match after the template update.

Security Hardening Across WhatFlow

Sat, 31 Oct 2026 12:00:00 GMT

A round of security improvements adds stronger checks on incoming WhatsApp events, tighter protection for merchant admin pages, and verification at signup.

Incoming WhatsApp events must pass signature checks before they are processed.
Merchant admin pages are never stored in shared caches.
Tighter checks on changes made from the admin.
The WhatsApp Business account is verified during signup.

Use WhatFlow from Shopify Sidekick

Fri, 30 Oct 2026 12:00:00 GMT

Ask Shopify Sidekick to create and edit WhatsApp templates, change WhatFlow settings and get support, right in your Shopify admin.

Official API app: create and edit WhatsApp message templates by describing what you need.
Unofficial API app: Sidekick can work with all your app settings and sends, and shows buttons that open the right WhatFlow page.
A help dialog checks with you before acting and suggests prompts for the page you're on.
Sidekick shows you each change to review before it is applied.

Fix: WhatsApp Signup Saving and Meta Payment Reminders

Fri, 30 Oct 2026 12:00:00 GMT

WhatsApp signup now saves your connection reliably and lets you restart a setup that failed. Meta payment method reminders are clearer.

Fixed signup sometimes not saving the connected number.
A failed WhatsApp setup can be restarted from the Connections page.
The Meta payment reminder now says when a payment method is already added.

Helpful Emails for Install, Trial and Billing

Thu, 29 Oct 2026 12:00:00 GMT

WhatFlow now emails store owners at important moments, such as after install, before a trial ends and when billing changes.

A welcome email after install with your next setup steps.
A reminder before your free trial ends.
Confirmation emails when your plan or billing status changes.

AI Connections: Connect AI Assistants to WhatsApp with MCP

Thu, 29 Oct 2026 12:00:00 GMT

Connect MCP-compatible AI assistants, including ChatGPT, to your store's WhatsApp to read conversations and send messages. Connect with a short code.

A new AI Connections page lists every connected AI app.
Connect using a short code, with setup steps for each app.
See when each connection was last used, and reconnecting replaces the old connection.
Template sends still follow your store's blocklist and opt-out rules.

Faster WhatsApp Setup with Embedded Signup and Messaging Accounts

Wed, 28 Oct 2026 12:00:00 GMT

Connecting WhatsApp now uses Meta's latest Embedded Signup flow and supports Messaging accounts, including numbers already used in the WhatsApp Business app.

Updated to Meta's latest Embedded Signup for a shorter, clearer setup.
Support for Meta Messaging accounts.
If you keep using the WhatsApp Business app on your phone (coexistence), your recent chat history is imported into the Team Inbox.

New Shopify Flow Triggers: Catalog Orders, List Replies and Products

Wed, 28 Oct 2026 12:00:00 GMT

Start Shopify Flow workflows when a customer orders from your WhatsApp catalog, picks an option from a list message, or shares a catalog product.

WhatsApp catalog order trigger: run a workflow when a customer sends a cart from your catalog.
List selection trigger: react to the option a customer picks from an interactive list.
Product trigger: run a workflow when a customer shares a product from your WhatsApp catalog.
Trigger names now use consistent Title Case in Shopify Flow.

Team Inbox: Review AI-Drafted Replies Before Sending

Tue, 27 Oct 2026 12:00:00 GMT

Connected AI assistants can prepare WhatsApp replies for your team to review, edit, send or discard in the Inbox.

Keep message drafts in a review queue within the conversation.
Edit a plain-text draft before approving it, or discard it.
Agent connections use draft review; admins control whether a connection can send directly.
Check conversation ownership and messaging-window rules again when a person approves a send.

Team Inbox: AI Tools for Labels, Notes and Broadcast Drafts

Tue, 27 Oct 2026 12:00:00 GMT

Connected AI tools can help organize conversations, find products and prepare broadcast drafts with the permissions you grant.

Search conversations and message history from a connected AI tool.
Apply labels, add internal notes and manage assignments within the connected user permissions.
Search the store catalog for products.
Create a broadcast draft for a person to review, choose its audience and launch from the Inbox.

Simpler Message Editor, Ready-Made Auto-Replies and Easier Connections

Tue, 27 Oct 2026 12:00:00 GMT

The message editor now offers starting points for every message type, auto-replies come with ready-made answers and a live preview, and connecting is simpler.

Starter messages for every message type, grouped by category, so you don't start from a blank page.
Ready-made auto-replies with keyword matching and a live WhatsApp preview.
A simpler Connections page with a connection code.
Order automations and abandoned checkout share one layout for status and message settings.
Rule and template editors show Shopify's save bar when you have unsaved changes.
Errors stay on screen as banners until you dismiss them, so you don't miss them.

Admin Pages Open With Data Loaded

Tue, 27 Oct 2026 12:00:00 GMT

WhatFlow admin pages now open with their data already loaded and no layout shift, in line with Shopify's Built for Shopify design requirements.

Pages load their data on the server, so you no longer see empty pages or spinners first.
Removed late-appearing banners that pushed content down.
The Home page meets Built for Shopify requirements.
Stores in India are routed to a dedicated India support number.
The storefront chat button reports its status correctly, and the AI promotion can be dismissed.

More Reliable WhatsApp Broadcast Pacing

Sun, 25 Oct 2026 12:00:00 GMT

Large WhatsApp broadcasts now go out at a steady pace. Each message gets its own send slot, and stalled campaigns are completed or closed automatically.

Each broadcast message gets its own scheduled send time, so large campaigns go out evenly.
No message is sent before its scheduled time.
Messages stuck in a stalled campaign are completed automatically, and abandoned broadcast jobs are cancelled.

Fix: Shipping Journey Stages and Dashboard Summary

Fri, 23 Oct 2026 12:00:00 GMT

Shipping Journey now places each message in the right stage, turns stages on and off consistently, and its dashboard summary matches each stage's setup.

Each shipping update message is placed in the correct stage.
Turning a stage on or off now works the same way everywhere.
The dashboard summary reflects which stages are ready to send.

Team Inbox: First-Time Agent Password Setup Fixed

Thu, 22 Oct 2026 12:00:00 GMT

New agents now see clear password setup instructions and enter the Inbox automatically after replacing their initial password.

Show a dedicated password setup screen instead of a failed-settings message.
Wait to load conversations and connect live updates until setup is complete.
Open the Inbox after the new password is saved.
Explain expired sessions and failed settings requests more clearly.

Refreshed Shopify-Native Design and Contextual Help

Thu, 22 Oct 2026 12:00:00 GMT

Both WhatFlow apps now use Shopify's latest Polaris design system, with built-in help tooltips that explain settings where you use them.

Moved to the stable release of Shopify's Polaris design system.
Help tooltips explain settings and stay readable at larger text sizes.
Tooltips no longer cause the page to shift.
Prices in message previews no longer show unnecessary zero decimals.

WhatsApp Review Requests After Order, Payment, Fulfillment or Delivery

Tue, 20 Oct 2026 12:00:00 GMT

Ask customers for a product review on WhatsApp at the right moment: after the order, after payment, at fulfillment, or once delivery is confirmed.

Choose the moment that triggers each review request.
Customers leave their review right in WhatsApp, with no extra links to open.
More review templates to start from, plus a link to ready-made Shopify Flow templates.

Faster Handling of Incoming WhatsApp Messages

Tue, 20 Oct 2026 12:00:00 GMT

Incoming WhatsApp messages and delivery updates are now processed as they arrive, so auto-replies, tags and Inbox updates happen sooner.

Customer replies and delivery receipts are handled as soon as they arrive, without waiting in a queue.
Auto-replies and order tags react to customers sooner.
Duplicate abandoned-cart recoveries are removed before they are scheduled.
Delivery and read counters in the Team Inbox stay accurate when Meta repeats an update.

Fix: Messages Use Updated Totals After Order Edits

Mon, 19 Oct 2026 12:00:00 GMT

When you edit an order in Shopify, automatic and manual WhatsApp messages now show the updated total. Cancellation messages show the quantities ordered.

Order confirmations and updates use the order's current total after any edit.
Manual sends from the order page use the same updated amounts.
Cancellation messages list items with the quantities ordered.
Shopify Flow's Order Reply trigger now also fires for replies to messages sent by Flow actions.

Reliable Bulk WhatsApp Sends from the Shopify Admin

Sat, 17 Oct 2026 12:00:00 GMT

Select multiple orders or checkouts in the Shopify admin and send WhatsApp messages to all of them in one go, without accidental duplicates.

A bulk selection is sent as one operation, so a retry never messages a customer twice.
Bulk sends have sensible size limits and report success accurately.
The unofficial API app queues bulk manual messages and sends them in steady batches.

Marketing Messages API and Shopify Flow Order Reply Trigger

Fri, 16 Oct 2026 12:00:00 GMT

Marketing templates now go through Meta's Marketing Messages API, and a new Shopify Flow trigger runs when a customer replies to an order message.

Marketing templates are sent through Meta's Marketing Messages API.
New "WhatsApp Order Reply" trigger in Shopify Flow, with the order and customer included.
Tags from a customer's reply now take priority over delivery receipts.

Shared Blocklist with Automatic STOP and START Handling

Thu, 15 Oct 2026 12:00:00 GMT

Manage one WhatsApp blocklist across automations and the Team Inbox. Customers who reply STOP are opted out, and START opts them back in.

One blocklist for automations, broadcasts and the Team Inbox.
Replying STOP opts a customer out and START opts them back in, automatically.
Keyword chips and a clear save bar make the blocklist easy to manage from the dashboard.
Blocklist enforcement is off by default, so you choose when to turn it on.
The template editor explains how to add a marketing opt-out.

Team Inbox: Shopify Contact Sync and Customer Privacy Requests

Wed, 14 Oct 2026 12:00:00 GMT

Import customer contact details from Shopify, follow sync progress and refresh existing contacts without creating duplicate phone records.

Start a Shopify customer sync from Contacts and see progress and completion.
Bring in customer names, email addresses, tags, order counts and spending details when available.
Refresh an existing phone contact when you run the sync again.
Apply customer privacy redaction to matching Inbox contact data.

Sell in WhatsApp: Catalog Sync, Product Messages and Checkout Links

Wed, 14 Oct 2026 12:00:00 GMT

Sync your Shopify catalog to WhatsApp, send products from the Team Inbox, and reply to WhatsApp carts automatically with a Shopify checkout link.

When a customer sends a cart from your WhatsApp catalog, they get a checkout link back automatically.
Sync your WhatsApp catalog from Shopify whenever you need, including collections.
Send products and checkout links from any Team Inbox conversation.
Catalog and multi-product templates in chats and broadcasts.
Contacts can be synced from Shopify manually and redacted for GDPR requests.

Unofficial API App: New Home, Quick Toggles and Setup Guide

Tue, 13 Oct 2026 12:00:00 GMT

The unofficial API app (WhatFlow Chat Automation) has a redesigned Home with quick on/off toggles for every feature and a step-by-step setup guide.

Turn features on or off right from Home.
A setup guide walks new stores through the first steps.
Every settings page was rebuilt with Shopify's native components and works well on mobile.
The billing page shows the same subscription details as the Business API app.

Unofficial API App: Automations Pause When WhatsApp Disconnects

Mon, 12 Oct 2026 12:00:00 GMT

If your linked WhatsApp session drops, automations now pause instead of failing. Orders whose message may not have arrived are tagged in Shopify.

Automations pause while your WhatsApp session is disconnected and resume when you reconnect.
Abandoned cart messages are skipped while the store needs to sign in to Shopify again.
Orders are tagged when a WhatsApp message failed or its delivery is uncertain, so your team can follow up.

Shopify Flow: Incoming WhatsApp Media Trigger and Safer Actions

Sun, 11 Oct 2026 12:00:00 GMT

Start a Shopify Flow workflow when a customer sends a photo, video or file on WhatsApp. Flow actions now show clear errors and retry safely.

New trigger for incoming WhatsApp media, with a secure link to the file.
Shopify Flow action errors are shown clearly, and failed actions retry without sending twice.
Triggers waiting for a workflow you've turned off are cancelled automatically.
Analytics date ranges apply exactly as selected, with easier refresh controls.

Unofficial API App: Order Actions with Previews and Paced Broadcasts

Sat, 10 Oct 2026 12:00:00 GMT

Sending WhatsApp messages from Shopify order pages now shows a preview first, bulk sends show a warning, and broadcasts are paced per store.

WhatsApp actions on order pages share one layout with a message preview.
Preview a saved message before sending, and see a warning before bulk sends.
Preview a broadcast as a real customer will see it.
Broadcasts are paced per store to protect your WhatsApp account.
Long confirmation messages are sent as text first, followed by a short poll.

Trial Extensions and Billing-Period Usage

Fri, 09 Oct 2026 12:00:00 GMT

The billing page now shows and applies trial extensions, and analytics report message usage for your current billing period.

See any trial extension on the billing and Home pages, and apply it in one click.
Usage figures match your current billing period, so they line up with your invoice.
Order confirmation reminders now each have their own settings.

Order Confirmation Follow-Ups

Tue, 06 Oct 2026 12:00:00 GMT

If a customer hasn't confirmed their order on WhatsApp, WhatFlow can send a follow-up reminder automatically.

Send a follow-up if the customer hasn't replied to the confirmation.
Choose the timing and message for each reminder.
Useful for cash-on-delivery stores that confirm orders before shipping.

Unofficial API App Rebuilt on a Faster WhatsApp Engine

Mon, 05 Oct 2026 12:00:00 GMT

The unofficial API app (WhatFlow Chat Automation) now runs on a new WhatsApp engine and faster infrastructure. The interface stays the same, and your settings carried over.

A more stable linked-device WhatsApp connection.
Faster pages and automations, with the same features and settings.
Polls in order confirmations keep their references, so replies match the right order.