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New FeatureOfficial API App

Team Inbox: Needs-Reply Triage, Reply Window Countdown and Undo Send

The WhatsApp Team Inbox now shows which chats need a reply, counts down each 24-hour customer service window, and lets agents undo a send.

Applies to: WhatFlow Business API, the official Meta Cloud API app

What's new

  • A "Needs reply" view shows conversations that are waiting on your team.
  • Each conversation shows a live countdown of WhatsApp's 24-hour customer service window, and you get an alert before it closes.
  • Mark a conversation as done, undo a message you just sent, and search across chats.
  • See the customer's Shopify orders next to the conversation, and act on several chats at once with bulk actions.
  • Fixed voice note playback so long recordings play reliably.

Why it matters

Customers get answered while the reply window is still open, and fewer chats get missed.

Related updates

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