ImprovementBoth apps
Shopify Sidekick Writes Better WhatsApp Messages
Messages drafted with Shopify Sidekick now use WhatsApp buttons by default, skip emojis unless you ask for them, and follow WhatsApp's formatting rules.
Full release notes →Product updates
RSS feedWhatFlow
Changelog.
New features, improvements and bug fixes for WhatFlow's WhatsApp apps for Shopify: the official API app (Business API) with its Team Inbox, and the unofficial API app (Chat Automation).
- Updates
- 152
- New features
- 89
- Improvements
- 42
- Fixes & security
- 21
Covering December 18, 2024 to November 5, 2026. Last updated .
November 2026
- ImprovementBoth apps
Faster App Home, Install and Sign-In
WhatFlow's Home page and first-time install now load noticeably faster, and returning merchants are no longer slowed down by background sign-in checks.
Full release notes → - Bug FixBoth apps
Fix: Pages Waiting on Session Renewal for Returning Merchants
Fixed an issue where returning merchants sometimes saw slow page loads while their Shopify session was renewed in the background.
Full release notes →
October 2026
- New FeatureBoth apps
WhatsApp Activity in Shopify Analytics
WhatsApp messages sent and failed now appear in Shopify Analytics, and WhatFlow's Home shows your WhatsApp numbers in Shopify's metrics bar.
Full release notes → - SecurityBoth apps
Security Hardening Across WhatFlow
A round of security improvements adds stronger checks on incoming WhatsApp events, tighter protection for merchant admin pages, and verification at signup.
Full release notes → - New FeatureBoth apps
Use WhatFlow from Shopify Sidekick
Ask Shopify Sidekick to create and edit WhatsApp templates, change WhatFlow settings and get support, right in your Shopify admin.
Full release notes → - New FeatureBoth apps
Helpful Emails for Install, Trial and Billing
WhatFlow now emails store owners at important moments, such as after install, before a trial ends and when billing changes.
Full release notes → - ImprovementBoth apps
Admin Pages Open With Data Loaded
WhatFlow admin pages now open with their data already loaded and no layout shift, in line with Shopify's Built for Shopify design requirements.
Full release notes → - ImprovementBoth apps
Refreshed Shopify-Native Design and Contextual Help
Both WhatFlow apps now use Shopify's latest Polaris design system, with built-in help tooltips that explain settings where you use them.
Full release notes → - ImprovementBoth apps
Faster Handling of Incoming WhatsApp Messages
Incoming WhatsApp messages and delivery updates are now processed as they arrive, so auto-replies, tags and Inbox updates happen sooner.
Full release notes → - Bug FixBoth apps
Fix: Messages Use Updated Totals After Order Edits
When you edit an order in Shopify, automatic and manual WhatsApp messages now show the updated total. Cancellation messages show the quantities ordered.
Full release notes → - ImprovementBoth apps
Reliable Bulk WhatsApp Sends from the Shopify Admin
Select multiple orders or checkouts in the Shopify admin and send WhatsApp messages to all of them in one go, without accidental duplicates.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: New Home, Quick Toggles and Setup Guide
The unofficial API app (WhatFlow Chat Automation) has a redesigned Home with quick on/off toggles for every feature and a step-by-step setup guide.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Automations Pause When WhatsApp Disconnects
If your linked WhatsApp session drops, automations now pause instead of failing. Orders whose message may not have arrived are tagged in Shopify.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Order Actions with Previews and Paced Broadcasts
Sending WhatsApp messages from Shopify order pages now shows a preview first, bulk sends show a warning, and broadcasts are paced per store.
Full release notes → - ImprovementBoth apps
Trial Extensions and Billing-Period Usage
The billing page now shows and applies trial extensions, and analytics report message usage for your current billing period.
Full release notes → - ImprovementUnofficial API App
Unofficial API App Rebuilt on a Faster WhatsApp Engine
The unofficial API app (WhatFlow Chat Automation) now runs on a new WhatsApp engine and faster infrastructure. The interface stays the same, and your settings carried over.
Full release notes →
September 2026
- New FeatureUnofficial API App
Unofficial API App: Usage per Automation
The unofficial API app's Home now breaks down WhatsApp message usage by automation, with a date range picker to compare periods.
Full release notes →
August 2026
- ImprovementBoth apps
Set a WhatsApp Number for Store Notifications
Add the WhatsApp number your team uses, and WhatFlow sends store notifications there instead of the general shop phone number.
Full release notes → - New FeatureBoth apps
WhatsApp Welcome Message When You Install
Store owners now get a WhatsApp welcome message with setup help after installing WhatFlow, and a follow-up if they uninstall.
Full release notes →
May 2026
- New FeatureUnofficial API App
Unofficial API App: New Home with Connection Management
The unofficial API app (WhatFlow Chat Automation) has a new Home page with a dashboard, your WhatsApp connection status, and all feature settings in one place.
Full release notes →
February 2026
- ImprovementUnofficial API App
Unofficial API App: Confirmation Replies Work with Each Connection Type
Order confirmation replies are now handled according to how your WhatsApp is connected, with tutorial links to help you set it up.
Full release notes →
December 2025
- ImprovementUnofficial API App
Unofficial API App: SKU, Quantity and Image Options in Order Messages
Order confirmations can now include each item's SKU and quantity, and you choose whether order messages include product images.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Send Fulfillment Messages from Shopify Admin
A new Shopify admin action sends a WhatsApp fulfillment message for an order with one click.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Auto-Replies for More Message Types and Draft Order Messages
Auto-replies now respond to more kinds of incoming WhatsApp messages, and you can send messages for Shopify draft orders.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Smarter Poll and List Confirmations
Order confirmations are checked before sending and fall back to a poll automatically when a list can't be used, with consistent order tags.
Full release notes →
November 2025
- ImprovementUnofficial API App
Unofficial API App: Faster Fulfillment and Cancellation Messages
Fulfillment and cancellation messages are now sent in the background, so they go out faster and a cancellation is only handled once.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: WhatsApp Product Button and a Refreshed Chat Button
Add a WhatsApp button to product pages with a message you write, and use the refreshed storefront chat button with prefilled messages.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Choose Your WhatsApp Connection Engine
Pick between two WhatsApp connection engines, and switch between them from the connection page if one works better for your store.
Full release notes →
October 2025
- Bug FixUnofficial API App
Unofficial API App: More Reliable Draft Order Images and Typing Feedback
Draft order follow-ups handle product image formats more reliably, and typing indicators stop more consistently.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Send Checkout and Draft Order Reminders from Shopify
Start WhatsApp checkout recovery and draft order follow-ups directly from actions in the Shopify admin.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Send Order Messages from the Shopify Admin
Send WhatsApp order confirmations and notifications directly from a Shopify order action.
Full release notes → - Bug FixUnofficial API App
Unofficial API App: Fallback Handling for Confirmation Polls
Order confirmations handle poll failures more reliably and validate poll options before sending.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Custom Greetings and Better Chat Button Logos
Customize the storefront chat greeting and get more consistent logo and visibility settings.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Customize Your WhatsApp Direct Order Button
Style the WhatsApp direct order button and customize the title and message shoppers see.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Clearer Stock Sign-Up Feedback and Flow List Guidance
The back-in-stock form gives shoppers clearer feedback, and the Flow guide explains list-message actions.
Full release notes →
September 2025
- New FeatureUnofficial API App
Unofficial API App: Start a WhatsApp Order from the Cart
Shoppers can start an order conversation on WhatsApp directly from their cart.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: See WhatsApp Usage on the Dashboard
The dashboard shows message usage fetched for your store.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: More Reliable Automations and Bulk Message Scheduling
WhatsApp automations retrieve settings more consistently, and bulk sending improves phone-number parsing and scheduling.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Automatic Replies and Better List Response Handling
Configure automatic WhatsApp replies and process order confirmation list responses more reliably.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Back-in-Stock Delivery and Flexible Widget Positioning
Restock alerts handle product variants more accurately, and shoppers get a more flexible subscription widget.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: List Messages for Order Confirmations
Offer order confirmation choices in a WhatsApp list, with configurable options and optional images.
Full release notes →
August 2025
- Bug FixUnofficial API App
Unofficial API App: Stop Recovery Automations When the App Is Uninstalled
Abandoned checkout and draft order recovery settings are disabled when a store uninstalls the app.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: More Ways to Manage Abandoned Checkout Recovery
Manage abandoned checkouts manually and use checkout events to start recovery messages with richer checkout details.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Recover Draft Orders with Personalized WhatsApp Messages
Follow up on Shopify draft orders with delayed WhatsApp messages, personalized details and optional product images.
Full release notes → - Bug FixUnofficial API App
Unofficial API App: Checkout Date Filters Include the Whole Selected Range
Abandoned checkout date filtering includes the selected date range more consistently.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Let Shoppers Sign Up for WhatsApp Back-in-Stock Alerts
Add a storefront widget that lets shoppers request a WhatsApp notification when a product is back in stock.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Manage Agents for the Storefront Chat Button
Manage the agents shown in your storefront WhatsApp chat experience from the app.
Full release notes →
July 2025
- ImprovementUnofficial API App
Unofficial API App: Order Statistics and Better Confirmation Tags
The dashboard adds order statistics, while confirmation replies update tags and fill in message placeholders more consistently.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: More Accurate Fulfillment Message Items and Tags
Fulfillment messages use the items actually fulfilled and support tags for scheduled sends.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Control Where Your WhatsApp Chat Button Appears
Choose where the storefront WhatsApp button appears and include the current page address in the conversation.
Full release notes → - Bug FixUnofficial API App
Unofficial API App: More Reliable Image Sends and Recovery Message Formatting
Text and image messages send more consistently, and abandoned checkout messages have cleaner formatting.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Product Images in Order Confirmations and Notifications
Add an order product image to confirmation and notification messages.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Abandoned Checkout Recovery on WhatsApp
Find abandoned checkouts and send personalized WhatsApp recovery messages after a configurable delay.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Send Personalized WhatsApp Messages from a CSV
Upload a CSV to send personalized text or image messages, with configurable spacing and a message queue.
Full release notes →
May 2025
- Bug FixUnofficial API App
Unofficial API App: Clearer WhatsApp Send Failures and Phone Validation
WhatsApp actions check connection status and validate phone numbers more consistently before sending.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Multiline Confirmation Polls
Order confirmation polls can display messages across multiple lines for easier reading.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Better International Phone Number Handling
WhatsApp sending uses country information when interpreting customer phone numbers and checks subscription access more consistently.
Full release notes →
April 2025
- ImprovementUnofficial API App
Unofficial API App: Guidance for Building WhatsApp Automations with Shopify Flow
An in-app guide helps merchants set up WhatsApp automations in Shopify Flow and understand sending precautions.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Add a Customizable WhatsApp Chat Button to Your Store
Customers can start a WhatsApp conversation from a storefront chat button that you configure in WhatFlow.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: New Order Notifications for Customers and Your Team
Send order notifications without a confirmation poll, and notify multiple team members on WhatsApp when a new order arrives.
Full release notes → - Bug FixUnofficial API App
Unofficial API App: More Consistent Confirmation Response Matching
Confirmation poll replies are normalized more consistently so customer choices match the configured responses.
Full release notes →
March 2025
- New FeatureUnofficial API App
Unofficial API App: WhatsApp Fulfillment and Cancellation Messages
Send customizable WhatsApp messages when orders are fulfilled or cancelled, with optional delays.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Choose When Order Confirmations Are Sent
Set a delay before sending an order confirmation and track scheduled confirmations with order tags.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: A Dedicated Order Confirmation Editor
Order confirmation settings get a dedicated editor with clearer validation, loading feedback and protection for unsaved changes.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Clearer Product Details and Fulfilled Order Checks
Confirmation processing includes better product details and skips orders that have already been fulfilled.
Full release notes →
February 2025
- ImprovementUnofficial API App
Unofficial API App: Order Age Checks Before Sending Confirmations
Order processing checks timing and handles missing details more carefully before sending a confirmation.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: More Customer Name and Address Placeholders
Order confirmation messages can include more detailed customer names and address information.
Full release notes →
January 2025
- Bug FixUnofficial API App
Unofficial API App: More Accurate Order Matching and Personalized Replies
Confirmation replies match Shopify orders more reliably and fill in order details more consistently.
Full release notes → - ImprovementUnofficial API App
Unofficial API App: Faster Dashboard Loading and Clearer Confirmation Settings
The dashboard loads charts and images more efficiently, and confirmation settings are grouped more clearly.
Full release notes →
December 2024
- Bug FixUnofficial API App
Unofficial API App: Better Customer Phone Lookup and Connection Checks
Confirmations use billing and shipping phone details more consistently and check that WhatsApp is connected before sending.
Full release notes → - Bug FixUnofficial API App
Unofficial API App: More Reliable Confirmation Contacts and Replies
Order confirmations check customer WhatsApp availability more reliably, and replies are matched to their original confirmation message.
Full release notes → - New FeatureUnofficial API App
Unofficial API App: Order Confirmation Polls, Replies and Tags
The unofficial API app launched in October 2024. Our preserved release history starts in December, with WhatsApp order confirmation polls, replies and order tags.
Full release notes →
About this changelog
Which WhatFlow apps does this changelog cover?
It covers WhatFlow Business API, the official Meta WhatsApp Cloud API app for Shopify that includes the WhatsApp Team Inbox, and WhatFlow Chat Automation, our unofficial API app, which links a store's regular WhatsApp account. Updates that apply to both are labeled "Both apps".
How far back does this changelog go?
WhatFlow Chat Automation, our unofficial API app, launched on the Shopify App Store in October 2024. Its preserved release history starts in December 2024, and WhatFlow Business API, our official API app, is covered from its first features in March 2026.
Do I need to do anything to get these updates?
No. WhatFlow updates automatically for every store. If a new feature needs an extra Shopify permission, the app asks you to approve it the next time you open it.
How can I follow new WhatFlow releases?
Check this page, or subscribe to the changelog RSS feed at whatflow.io/changelog/rss.xml to see new releases in your feed reader.
What is the difference between the official and unofficial API apps?
WhatFlow Business API, the official API app, connects through Meta's official WhatsApp Cloud API and adds Shopify Flow triggers, catalog sharing and a team inbox. WhatFlow Chat Automation, the unofficial API app, links a regular WhatsApp account as a linked device, for stores that want to start without a Meta Business account.