ImprovementBoth apps
Shopify Sidekick Writes Better WhatsApp Messages
Messages drafted with Shopify Sidekick now use WhatsApp buttons by default, skip emojis unless you ask for them, and follow WhatsApp's formatting rules.
Full release notes →Product updates
RSS feedWhatFlow
Changelog.
New features, improvements and bug fixes for WhatFlow's WhatsApp apps for Shopify: the official API app (Business API) with its Team Inbox, and the unofficial API app (Chat Automation).
- Updates
- 152
- New features
- 89
- Improvements
- 42
- Fixes & security
- 21
Covering December 18, 2024 to November 5, 2026. Last updated .
November 2026
- ImprovementBoth apps
Faster App Home, Install and Sign-In
WhatFlow's Home page and first-time install now load noticeably faster, and returning merchants are no longer slowed down by background sign-in checks.
Full release notes → - ImprovementOfficial API App
Team Inbox: Personalized Canned Responses and Saved Reply Drafts
Canned responses fill in customer and agent details, while saved drafts and a character counter make longer replies easier to finish.
Full release notes → - ImprovementOfficial API App
Team Inbox: Clearer Message Status and Send Errors
Open a message status for a plain-language explanation and see practical next steps when WhatsApp rejects a message.
Full release notes → - ImprovementOfficial API App
Team Inbox: Clearer Contrast, Keyboard Focus and Mobile Feedback
The Inbox is easier to read and operate with a keyboard or phone, with clearer connection feedback and fewer interrupting dialogs.
Full release notes → - ImprovementOfficial API App
Automatic Disconnect for Removed WhatsApp Numbers
If Meta reports that your connected WhatsApp number no longer exists, WhatFlow disconnects it automatically and shows you how to reconnect.
Full release notes → - ImprovementOfficial API App
Review Requests: Hourly Delays and Fulfillment Fallback
WhatsApp review requests can now wait a set number of hours, and can fall back to the fulfillment date when a delivery date isn't available.
Full release notes →
October 2026
- ImprovementOfficial API App
Templates Carry Over When You Switch WhatsApp Accounts
When your store connects a different WhatsApp Business account, WhatFlow now moves your message templates over so your automations keep working.
Full release notes → - ImprovementBoth apps
Admin Pages Open With Data Loaded
WhatFlow admin pages now open with their data already loaded and no layout shift, in line with Shopify's Built for Shopify design requirements.
Full release notes → - ImprovementOfficial API App
More Reliable WhatsApp Broadcast Pacing
Large WhatsApp broadcasts now go out at a steady pace. Each message gets its own send slot, and stalled campaigns are completed or closed automatically.
Full release notes → - ImprovementBoth apps
Refreshed Shopify-Native Design and Contextual Help
Both WhatFlow apps now use Shopify's latest Polaris design system, with built-in help tooltips that explain settings where you use them.
Full release notes → - ImprovementBoth apps
Faster Handling of Incoming WhatsApp Messages
Incoming WhatsApp messages and delivery updates are now processed as they arrive, so auto-replies, tags and Inbox updates happen sooner.
Full release notes → - ImprovementBoth apps
Reliable Bulk WhatsApp Sends from the Shopify Admin
Select multiple orders or checkouts in the Shopify admin and send WhatsApp messages to all of them in one go, without accidental duplicates.
Full release notes → - ImprovementBoth apps
Trial Extensions and Billing-Period Usage
The billing page now shows and applies trial extensions, and analytics report message usage for your current billing period.
Full release notes →
September 2026
- ImprovementOfficial API App
Team Inbox: More Workflow Trigger Controls
Choose how your tools trigger an Inbox workflow and manage its access from the workflow settings.
Full release notes → - ImprovementOfficial API App
Clearer Shopify Order Tags
Order tags are now standardized and kept under Shopify's 40-character limit. Orders are tagged when a customer must opt in before they can receive messages.
Full release notes → - ImprovementOfficial API App
Team Inbox: Faster Loading and Smoother Long Chats
The Team Inbox loads faster, scrolls smoothly through long conversations, and catches up automatically after a dropped connection.
Full release notes → - ImprovementOfficial API App
Reinstalling Restores Your WhatsApp Setup
If you uninstall and reinstall WhatFlow, your WhatsApp connection and settings are restored instead of starting from scratch.
Full release notes → - ImprovementOfficial API App
Faster Media Delivery and STOP Opt-Out Buttons
Images and files in WhatsApp messages are now served from Shopify's CDN, and templates can include STOP opt-out buttons.
Full release notes → - ImprovementOfficial API App
WhatFlow Business API Rebuilt for Speed and Reliability
WhatFlow Business API was rebuilt on a faster global platform, with complete handling of Shopify events, subscription syncing and privacy requests.
Full release notes →
August 2026
- ImprovementBoth apps
Set a WhatsApp Number for Store Notifications
Add the WhatsApp number your team uses, and WhatFlow sends store notifications there instead of the general shop phone number.
Full release notes → - ImprovementOfficial API App
Connect an Existing WhatsApp Business Account Manually
Stores that already manage their own WhatsApp Business account can now connect it manually, instead of using Embedded Signup.
Full release notes → - ImprovementOfficial API App
Smarter WhatsApp Template Editor
The template editor checks templates against Meta's rules before you submit, supports coupon code buttons, and locks templates while Meta reviews them.
Full release notes →
July 2026
- ImprovementOfficial API App
WhatsApp Number Health on the Connections Page
The Connections page now shows your WhatsApp number's health and any messaging limits Meta has applied.
Full release notes →
About this changelog
Which WhatFlow apps does this changelog cover?
It covers WhatFlow Business API, the official Meta WhatsApp Cloud API app for Shopify that includes the WhatsApp Team Inbox, and WhatFlow Chat Automation, our unofficial API app, which links a store's regular WhatsApp account. Updates that apply to both are labeled "Both apps".
How far back does this changelog go?
WhatFlow Chat Automation, our unofficial API app, launched on the Shopify App Store in October 2024. Its preserved release history starts in December 2024, and WhatFlow Business API, our official API app, is covered from its first features in March 2026.
Do I need to do anything to get these updates?
No. WhatFlow updates automatically for every store. If a new feature needs an extra Shopify permission, the app asks you to approve it the next time you open it.
How can I follow new WhatFlow releases?
Check this page, or subscribe to the changelog RSS feed at whatflow.io/changelog/rss.xml to see new releases in your feed reader.
What is the difference between the official and unofficial API apps?
WhatFlow Business API, the official API app, connects through Meta's official WhatsApp Cloud API and adds Shopify Flow triggers, catalog sharing and a team inbox. WhatFlow Chat Automation, the unofficial API app, links a regular WhatsApp account as a linked device, for stores that want to start without a Meta Business account.