Put a WhatsApp support QR code on your Shopify packaging

Print a WhatsApp QR code on the small card where you already explain returns or setup. Give the customer a reason to scan it, such as “Need help fitting your strap?” Put the store name and a second way to reach support beside the code.

Test the first message before printing

Scan the proof from a second phone. Check that WhatsApp opens the right number, then send a message to see where it arrives. If your link opens a suggested message, use a short prompt that tells the agent what the customer needs. “I need help with the strap on my order” works better than an empty greeting.

Keep account details off the printed link. The agent can ask for the order reference when the customer writes in. Try scanning the actual proof under indoor lighting and check it after folding the card.

Assign someone to watch the replies

Decide who sees the first reply when someone scans after hours. Create a saved response for a question you expect, such as changing a return pickup date, and make it easy to reach a person when the issue is more complicated.

Give the customer a separate choice if you also want to send promotions. Use the WhatFlow Inbox setup guide to test the handoff between two staff members.